Most businesses have defined processes by which they operate day-to-day. And in many cases an off-the-shelf application is the most cost-effective way to streamline these processes. There is no need to redevelop a word processor when there are many highly evolved applications readily available, but there maybe a need for a customised application to manage your customer contacts. Our technical background and experience in requirement elicitation has taught us how to develop applications to fit customers processes, not to train customers how to fit their processes around our applications We have developed several standalone and networked applications using the latest technologies which perfectly fit established practises within our clients businesses. This in turn reduces re-training costs and speeds acceptance of the technology.